Observability
OBSERVE.ENSURE.IMPROVE
You can only improve what you can measure! If a business relies in any form on a digital machinery aka a Web or mobile application then it is inevitable to observe that digital machinery before it fails and subsequently fails your business. As per a custom study Forrester commissioned by IBM report IT leaders indicate that the costliest aspects of downtime are lost revenue (53%), lost productivity (47%), and the negative impact on corporate reputation (41%).
While reducing planned and unplanned downtime is a vast subject, we concentrate on the monitoring and alerting aspect of reducing unplanned downtimes.
We can assist in any stage of your observability journey. Starting from no observability to deriving user experience analytics and implementing Site reliability engineering, from evaluating observability solution to manage and improve already setup observability we have ability and experience in contributing in every stage.
Our Industry Experience
Telecom
Telecom industry inherently very competitive with providers aiming to provide best user experience .Applications in telecom industry are complex and highly transactional. From bill payment, self service and value added services to CRM , all the applications should be made available 24x7 . Applications are mostly connected to each other creating a complex mesh of services and to top it all switching service providers is unfortunately easy for end users putting more pressure on user experience monitoring. We have experience working with some of largest telcos. and we acquired an in depth understanding how IT teams run and operate. Waht is important for command center teams, support teams, what information should be readily available to developers and what insights are business line owners interested in.
Banking
Banking applications are not only complex but are also usually intwined with third party applications (outside the control of bank). Observability becomes tricky here and to top it with banks going mobile, understanding user experiencing and understanding the root cause analysis of bad user experience is highly complex. The complexity does not end with online/mobile banking but extends to other important aspects like branches, POS, inter bank transfers. We were fortuned to be able to work with some of largest banks in Asia and derive experience from their operations and DevOps teams. What matters. When matters.
Retail (Online/Offline)
The survey of 200 UK ecommerce leaders at enterprise organisations with more than £10m revenue reveals that on average, businesses lost 10% in revenue due to downtime and website performance issues in the last two years. In addition , order management is common area of pain impacting both online and offline retail industry.
In addition to measuring customer experience and deriving business insights , our observability team understands the common issues faced by retail in order lifecycle from issuance to full filment.
Experience with other industries
- Aviation :Providing flight operations process monitoring along with online booking system monitoring to the airline industry augments their B2B. Aviation
- Insurance: Tracking performance of complete flow of policy issuance and renewals including CRM.
- Manufacturing: Monitoring ERP applications which manages complete inventory management and supply chain are essential to be monitored and observed.
How will you benefit?
By implementing technology and tools we help software application owners to view their application stack while serving user requests.
Your business is assured against embarrassing downtimes with constant monitoring and accurate event notification with emails of sms
Team efficiency and cost is improvised with internal application insights leading to increased productivity.
Loss of revenue and reputation is avoided by receiving proactive warnings for impending application issue.
Latency, faults and bottlenecks can be identified in real time, thus improving overall performance.
Infrastructure capacity utilisation with respect to application utilisation is transparently identified enabling cost effective decisions in resource scaling.
Telecom Industry
APM Case Studies
A telecom giant stitches its customer experience with outcomes using Observability ..
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